[PLUG] [OT] Help Desk software in Open source

[Mandar Vaze]

On Wed, May 13, 2009 at 6:55 PM, Nikhil Kala <nikhilrkale at gmail.com> wrote:

> Hello All,
>
> Does any one know any open source software which is used for help desk
> purpose.
>
> I am looking for feature like,
> 1) Ticket raising feature by user
> 2) acknowledgment to user after his problem or query has been replied by
> email.
> 3) Knowledge management system for reference to user.
>
>
I've tried OTRS for this purpose. You can also create internal and external
FAQ as well (Knowledge Mgmt mentioned above)
OTRS is written in Perl, and has a very strong community support

-Mandar