[PLUG] A specific IP address not reachable via certain ISP

[Tarun Dua]

Did this get resolved eventually. I don't think the ISP L1 support
helps very much in this case.

-Tarun
On Thu, Nov 18, 2010 at 8:11 PM, Mayuresh <mayuresh at acm.org> wrote:
> I find this strange. Can someone help?
>
> I use Tata Indicom connection. The internet appears generally accessible
> but for a certain ip address : 59.163.6.13
>
> I tried ping, which just hangs.
>
> Traceroute shows 4 steps and then just stars.
>
> I tried connection of another ISP and online ping tools: With these the
> server appears up and accessible fine.
>
> Could the problem be with my machine's setup ? I think not. Could it be
> with routing info with some switch on the path? Anything else?
>
> Technical description ends.
>
> ===
>
> Now some story about the problem that does not matter from technical
> perspective:
>
> This IP address is that of ISP's own server which participates in renewal
> process. This strange accessibility problem results in renewal payment
> being charged though not reflecting on ISP's side.
>
> I followed up a lot with the ISP and finally used a backup ISP connection
> that I have to do the renewal.
>
> During the follow up I got these replies which all are indicative of them
> not getting the problem at all - which is very common with this ISP.
>
> Me : "A certain web server <ip addr> is not accessible from my connection,
> because of which I am unable to renew online. Also I can access the same
> server over other ISP connection. Traceroute tool's output when accessing
> on your and other ISP's connection is attached to help your technical team
> to resolve this."
>
> Reply1 : "Inform the customer that amount will be debited in 6 working
> days".
>
> Me: <Blast>
>
> R2: "We have noted your complaint. This is the complaint no."
>
> ...
>
> R3: "Your renewal pack is in anticipatory queue ..."
>
> ...
>
> R4: "We have checked our records and your issue has been resolved"
>
> Me: "Can you tell which "records" with you indicate to you that I can ping
> your server?"
>
> A call comes. I complain about nobody even reading the issue. They assure
> to look into. Then I receive the following mail:
>
> R5: "As per your telephonic conversation ... your issue is resolved"
>
> ...
>
> R6: "Since you have not opted for static ip, you won't be able to ping"
>
> ...
>
> R7: "As per our telephonic conversation ... resolved"
>
> ...
>
> R8: "We have noted your complaint. The complaint no is ..."
>
>
>
>
> I have decided to not give up and continue to follow up.
>
> (Mods: Sorry about the length of the mail.)
>
>
> Mayuresh.
>
> _______________________________________
> Pune GNU/Linux Users Group Mailing List
>